The Castle Part 6
And the End Result? Nice!
Rackspace transforms a dead mall into their Castle #6 from Graham Weston on Vimeo.
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NET PROMOTER SCORE—80!!!
Today I had business breakfast with five leaders of exciting multi-billion dollar company (we’ll call them Sugar Corp) that prides itself on great customer experience. Sugar’s execs explained to us that their firm used a system called Net Promoter Score (NP Score) to measure customer engagement. They said this measurement was so important to Sugar…
The Castle Part 4
Things are Looking Better: Rackspace transforms a dead mall into their Castle #4 from Graham Weston on Vimeo.
KATRINA SHELTER
L.A. Lorek Express-News Business Writer Within 36 hours, volunteers transformed a vacant Montgomery Ward’s building into a Hurricane Katrina relief shelter that also later served Hurricane Rita evacuee. Graham Weston, who owns the Windsor Park building, which had been vacant for five years, called assistant city manager Chris Brady Friday afternoon on Sept. 2 to…
The Castle Part 5
Getting Closer! Rackspace transforms a dead mall into their Castle #5 from Graham Weston on Vimeo.
The Castle Part 2
The Quest Continues: Rackspace transforms a dead mall into their Castle #2 from Graham Weston on Vimeo.
BANK EARNING ARMY OF PROMOTERS…AT A COST $1.8BL!!
Could having an army of promoters be worth $1.8bl? Banco Santander, Spain’s largest bank manages a lot of money for customers. Some of the money they were responsible for was invested in Madoff’s fraudulent investment scheme. Today, the bank has agreed to compensate their customers for losses arising from these investments made on client’s behalf….