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Windsor Park Mall: San Antonio, Texas
Windsor Park Mall in Northeast San Antonio was San Antonio’s Sixth Mall and it’s third largest. The project was announced Thursday January 10, 1974 by Melvin Simon & associates. It opened 2 years later with Grand Opening celebrations on July 29, 1976. It opened with 90 out of 116 shops occupied with the rest coming…
CLOUD CONFUSION
I must hear the word Cloud Computing 20 times a day. I hear it on NPR and TV. And there’s unending chatter about it in the blogosphere. Last month Rackspace co-founder Pat Condon and I were having lunch with a Rackspace customer who is a tech guru in his own right. He put his hands…
The Castle Part 6
And the End Result? Nice! Rackspace transforms a dead mall into their Castle #6 from Graham Weston on Vimeo.
NET PROMOTER SCORE—80!!!
Today I had business breakfast with five leaders of exciting multi-billion dollar company (we’ll call them Sugar Corp) that prides itself on great customer experience. Sugar’s execs explained to us that their firm used a system called Net Promoter Score (NP Score) to measure customer engagement. They said this measurement was so important to Sugar…
The Castle Part 4
Things are Looking Better: Rackspace transforms a dead mall into their Castle #4 from Graham Weston on Vimeo.
The Castle
Let the Demo Begin! Rackspace transforms a dead mall into their Castle #1 from Graham Weston on Vimeo.