From Start-Up to Corporation

What began as a start-up became an $8 billion company under the guidance and leadership of Graham Weston. Rackspace, one of the largest employers in San Antonio, is a managed dedicated and cloud computing company.

"What we all want is to be valued members of a winning team on an inspiring mission." -Graham Weston

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January 27, 2009

Today I had business breakfast with five leaders of exciting multi-billion dollar company (we’ll call them Sugar Corp) that prides itself on great customer experience. Sugar’s execs explained to us that their firm used a system called Net Promoter Score (NP Score) to measure customer engagement. They said this measurement was so important to Sugar […]

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