Comments for Graham Weston http://grahamweston.com Sat, 12 Jun 2010 00:04:01 +0000 hourly 1 http://wordpress.org/?v=3.1 Comment on Net Promoter Score—80!!! by Devang Kothari http://grahamweston.com/2009/01/27/52/#comment-33 Devang Kothari Sat, 12 Jun 2010 00:04:01 +0000 http://grahamweston.com/?p=52#comment-33 Graham, Hello. Long time, no talk. If you recall, I was the analyst at JMP Securities when Rackspace went public. I happened to come across your blog as I was doing a search on net promoter scores. I had no idea Rackspace was implementing this system. My wife owns a dry cleaning franchise and she just implemented Net Promoter System to survey her customers. She's using Systino - very interesting SAAS-based software that allows organizations to implement Net Promoter Scores. She has a 80% right now!! But we just started so not sure if we're just benefitting from fewer data points. I'll keep you updated..:) Hope all is well and the team at Rackspace is also doing well. Graham,
Hello. Long time, no talk. If you recall, I was the analyst at JMP Securities when Rackspace went public. I happened to come across your blog as I was doing a search on net promoter scores. I had no idea Rackspace was implementing this system.

My wife owns a dry cleaning franchise and she just implemented Net Promoter System to survey her customers. She’s using Systino – very interesting SAAS-based software that allows organizations to implement Net Promoter Scores. She has a 80% right now!! But we just started so not sure if we’re just benefitting from fewer data points. I’ll keep you updated..:)

Hope all is well and the team at Rackspace is also doing well.

]]> Comment on About by Ray Botella http://grahamweston.com/about/#comment-2 Ray Botella Thu, 03 Jun 2010 17:06:54 +0000 http://grahamweston.com/?page_id=2#comment-2 Please bear with me. My name is Ray Botella age 56, have lived in San Antonio since 1955. I can remember when Windsor Park Mall was a cow pasture/ranch. But it had a shitty dirt road cutting throught it that we used to come home from Roosevelt. I have worked in construction and trades since 1972., running crews since age 19. Being 56 and working like I am 30 doesn't work anymore, although the work ethic remains. I need a steady job,emptying trash is not below me. I live right across I35 from windsor. married 37 years and raisng our grandson. Could i get an interview? -have tried online but all that is is listed are things ray knows nothing about; computer idiot : that is me. I want to learn, and realize i must start from the bottom. Please bear with me. My name is Ray Botella age 56, have lived in San Antonio since 1955. I can remember when Windsor Park Mall was a cow pasture/ranch. But it had a shitty dirt road cutting throught it that we used to come home from Roosevelt. I have worked in construction and trades since 1972., running crews since age 19. Being 56 and working like I am 30 doesn’t work anymore, although the work ethic remains. I need a steady job,emptying trash is not below me. I live right across I35 from windsor. married 37 years and raisng our grandson. Could i get an interview? -have tried online but all that is is listed are things ray knows nothing about; computer idiot : that is me. I want to learn, and realize i must start from the bottom.

]]> Comment on Net Promoter Score—80!!! by HG http://grahamweston.com/2009/01/27/52/#comment-32 HG Sat, 30 Jan 2010 22:33:52 +0000 http://grahamweston.com/?p=52#comment-32 ….but a score of 80 makes my mind go crazy. I wonder where Rackspace would be if we had a score of 80! Would our customer referral rate be twice as high? Would our profit be twice as large? Would we be twice as successful? Basic physics would tend to indicate"no" to your question, but it is possible...i would estimate that it would take about three parts more of input to gain an additional one part output. Happpens in refrigeration, it's one of the basic laws, Basically stated and minus the abstract formulas... you need 3 horsepower to accomplish 1hp worth of energy transfer. generally this would work in all fields.( The three laws of thermodynamics). regards, and you should check out www.thework.com. H ….but a score of 80 makes my mind go crazy. I wonder where Rackspace would be if we had a score of 80! Would our customer referral rate be twice as high? Would our profit be twice as large? Would we be twice as successful?

Basic physics would tend to indicate”no” to your question, but it is possible…i would estimate that it would take about three parts more of input to gain an additional one part output. Happpens in refrigeration, it’s one of the basic laws, Basically stated and minus the abstract formulas… you need 3 horsepower to accomplish 1hp worth of energy transfer. generally this would work in all fields.( The three laws of thermodynamics). regards, and you should check out
http://www.thework.com.
H

]]> Comment on The Castle Part 6 by SAFUN » Blog Archive » Lula’s Follows Rackspace to The Castle http://grahamweston.com/the-castle/the-castle-part-6/#comment-44 SAFUN » Blog Archive » Lula’s Follows Rackspace to The Castle Wed, 09 Dec 2009 17:04:10 +0000 http://grahamweston.com/?page_id=118#comment-44 [...] a Racker favorite. Kens5 visited The Castle and reported on the new developments around The Castle (old Windsor park mall). Because Lula’s received so much business from Rackspace, they went ahead and opened a [...] [...] a Racker favorite. Kens5 visited The Castle and reported on the new developments around The Castle (old Windsor park mall). Because Lula’s received so much business from Rackspace, they went ahead and opened a [...]

]]> Comment on The Castle Part 6 by Rackspace Cloud Computing & Hosting |  Cloud Rackers move to The Castle http://grahamweston.com/the-castle/the-castle-part-6/#comment-43 Rackspace Cloud Computing & Hosting |  Cloud Rackers move to The Castle Fri, 04 Dec 2009 15:02:40 +0000 http://grahamweston.com/?page_id=118#comment-43 [...] and memories are being shared around The Rackspace Cloud office. The new Rackspace headquarters, “The Castle,” is now ready to house Cloud Rackers. This is our last week at the beautiful downtown San Antonio [...] [...] and memories are being shared around The Rackspace Cloud office. The new Rackspace headquarters, “The Castle,” is now ready to house Cloud Rackers. This is our last week at the beautiful downtown San Antonio [...]

]]> Comment on The Castle Part 6 by AL TOOTH http://grahamweston.com/the-castle/the-castle-part-6/#comment-42 AL TOOTH Wed, 27 May 2009 09:16:24 +0000 http://grahamweston.com/?page_id=118#comment-42 Hi Graham, Wow - the castle is looking awsome - will be really something once everyone moves in Was great meeting you yesterday, hope you had a good flight Al Hi Graham,

Wow – the castle is looking awsome – will be really something once everyone moves in

Was great meeting you yesterday, hope you had a good flight

Al

]]> Comment on Cloud Confusion by Ramsey http://grahamweston.com/2009/01/29/cloud-confusion/#comment-41 Ramsey Fri, 03 Apr 2009 04:45:39 +0000 http://grahamweston.com/?p=73#comment-41 Graham, As a tech savvy person, I know what cloud computing is but I had to give you props for your description. I've never seen anyone describe it in such a clear and concise way and with such an AWESOME analogy! I tried to explain cloud computing to my Wife recently and I couldn't explain it in a way she'd understand. I'll just send her to your blog! Great job! Graham,

As a tech savvy person, I know what cloud computing is but I had to give you props for your description. I’ve never seen anyone describe it in such a clear and concise way and with such an AWESOME analogy! I tried to explain cloud computing to my Wife recently and I couldn’t explain it in a way she’d understand. I’ll just send her to your blog! Great job!

]]> Comment on Rackspace Orientation Video 2000 by Jennifer http://grahamweston.com/2009/01/25/testing-mp4/#comment-12 Jennifer Sun, 29 Mar 2009 19:47:21 +0000 http://grahamweston.com/?p=27#comment-12 Oh my - I haven't seen that video in ages! I see some familiar names in the comments here - hope all is well with everyone! Jennifer (Seher) Racker 99-01 (if memory serves correctly!) Oh my – I haven’t seen that video in ages! I see some familiar names in the comments here – hope all is well with everyone!

Jennifer (Seher)
Racker 99-01 (if memory serves correctly!)

]]> Comment on Cloud Confusion by carveraye http://grahamweston.com/2009/01/29/cloud-confusion/#comment-40 carveraye Thu, 26 Mar 2009 13:14:09 +0000 http://grahamweston.com/?p=73#comment-40 the idea of cloud computing is still a bit foggy to me. I've never seen any companies offering any support for the clients infrastructures in the cloud, will you be the first? With all of the porno sites, video game servers is there any beacon in the cloud for the rest of us more ethical and legitimate businesses? the idea of cloud computing is still a bit foggy to me. I’ve never seen any companies offering any support for the clients infrastructures in the cloud, will you be the first? With all of the porno sites, video game servers is there any beacon in the cloud for the rest of us more ethical and legitimate businesses?

]]> Comment on The Dirk Video from 1999 by Cloud Computing forces IT “Evolve or Perish” - Bret Piatt http://grahamweston.com/2009/01/26/the-dirk-video-from-1999/#comment-24 Cloud Computing forces IT “Evolve or Perish” - Bret Piatt Sat, 21 Mar 2009 21:07:33 +0000 http://grahamweston.com/?p=87#comment-24 [...] today I spent an hour watching one of the Rackspace founders deliver a training video intended for new hires in 1999.  In the video they go through the complexity of ensuring hardware works properly together, that [...] [...] today I spent an hour watching one of the Rackspace founders deliver a training video intended for new hires in 1999.  In the video they go through the complexity of ensuring hardware works properly together, that [...]

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